Kempegowda International Airport (KIA) has once again been ranked the ‘Best Airport at Arrivals Globally’ at the 2025 ASQ Awards by Airports Council International. Notably, it is the fourth consecutive win for the Bengaluru airport. This signifies the airport’s continued commitment to ensure the best service, comfort, convenience and cleanliness.
The recognition, based on real-time passenger feedback, reflects the airport’s continued focus on delivering a seamless and efficient arrivals experience, according to Bangalore International Airport Limited (BIAL), which operates the facility, PTI news agency reported.
BIAL said the ACI Airport Service Quality programme is the world’s leading benchmark for airport customer experience, measuring passenger satisfaction through globally standardised, in-journey surveys.
The awards recognise airports that consistently perform well across parameters such as service, comfort, convenience and cleanliness. Girish Nair, Chief Operating Officer, BIAL, said, “For us, every arrival is a moment of responsibility.
https://www.youtube.com/watch?v=unIeeFXRc64&t=17sWhat Passenger Feedback Shows?
According to the report, passenger feedback highlights Bengaluru airport’s strong performance across arrivals in both Terminal 1 and Terminal 2, with improvements in processing times at immigration and baggage reclaim, wayfinding, terminal comfort and digital services.
“This is reflected in the rise in overall customer ratings from 4.98 to 5.00, indicating sustained gains in passenger perception,” it added.
Travellers value predictability, speed and comfort, and we design our operations to deliver exactly that. By aligning every touchpoint from aircraft to kerb, we ensure a seamless and coordinated arrival experience.”
“Being recognised as the world’s best airport for arrivals for the fourth consecutive year reflects the consistency of our execution and the collective commitment of our teams and partners,” he added.
