Delhi News: DJ Olly Esses, a popular Italian artist, alleged that the ground staff of Air India Express at Delhi Airport behaved rudely with her despite her paying for priority line service on Monday (March 2). She further claimed that the staff treated her no differently from other passengers and questioned the airline’s training standards. Olly remarked that “a sorry would be nice.” Taking note of her complaint, Air India Express apologised to her and assured action in the matter.
Posting on X, formerly Twitter, Olly said, “Dear @AirIndiaX kindly inform your ground staff of Delhi T1, aisle E, that when they r not managing the customers properly, at least a sorry would be nice to hear. I pay for a bare minimum of decent behaviour.”
Olly added that one of the staff lady pushed another person in the line in front of her when she about to reach the check-in counter.
Following her post, the Air India Express reacted to the post, saying, “Hi Olly, thank you for reaching out to us. We sincerely apologize for any inconvenience caused during your journey. We kindly request you to please share your booking details, including the PNR, via DM so that we can look into the concern and assist you in a better way. We truly appreciate your patience and the opportunity to make this right, and we look forward to assisting you further”.
Esse, originally from Italy, has been performing in India for quite some time and is quite well-versed with Indian music, especially Hindi songs. As visible at her social media account, she has recently performed in Lucknow, Mumbai, Rohtak already. As per the schedule Olly shared, she will be holding concerts in Pune, Ahmedabad, and Pune in the first week of March.
